Archive for December, 2011
Wise Investments for Call Center Agents
The call center industry is a very demanding profession, one that carries more pressure than your typical day job. For one thing, the graveyard shift and shifting schedules mean call center representatives have irregular sleeping periods, which plays a critical role in mood and productivity. Secondly, unlike most jobs, working in a call center means [...]
Full StoryThe Top Mistakes Agents Make
The call center profession can be a very tedious job. While it provides an avenue for human interaction, compared to the soulless task of say, data encoding or number crunching, often it’s the social interaction itself that is the biggest source of stress for call center agents. After all, you can only listen to so [...]
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