Archive for 'Customer'
Lessons from a Mini Mart
Hounded by financial hardships through the past year, temptation constantly pushing me to the brink of losing my grip on faith to give way to despair and wallow in self-pity, I walked to the local all-night grocery store last Labor Day, with some heaviness in my stride and a dark cloud that hid the sun [...]
Full StoryThe Top Mistakes Agents Make
The call center profession can be a very tedious job. While it provides an avenue for human interaction, compared to the soulless task of say, data encoding or number crunching, often it’s the social interaction itself that is the biggest source of stress for call center agents. After all, you can only listen to so [...]
Full StoryManaging a Customer’s Anger with Grace
You had a blast during the weekend. You are now fully prepared to face another week, with the hope that customers will be nicer this time. Who wants to face a bunch of irate customers on a daily basis, anyway? Who wants to go home from work worrying if he has handled the calls well? [...]
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