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	<title>Callcenter Champs</title>
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	<link>http://callcenterchamps.com</link>
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<!-- Excerpts generated using Auto Excerpt plugin, http://mr.hokya.com/auto-excerpt/ -->
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		<title>Looking for the Love Hotline</title>
		<link>http://callcenterchamps.com/the-agents/looking-for-the-love-hotline/</link>
		<comments>http://callcenterchamps.com/the-agents/looking-for-the-love-hotline/#comments</comments>
		<pubDate>Fri, 06 Apr 2012 17:06:42 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[The Agents]]></category>

		<guid isPermaLink="false">http://callcenterchamps.com/?p=76</guid>
		<description><![CDATA[Why is being good earning me punishment? All that had happened made me both cynical and confused when it comes to love. To be honest, I questioned if my definition of love, which is the mutual act of bettering oneself for the other&#8217;s happiness, is wrong, as the person in my past relationship said it [...]]]></description>
			<content:encoded><![CDATA[Why is being good earning me punishment?
All that had happened made me both cynical and confused when it comes to love. To be honest, I questioned if my definition of love, which is the mutual act of bettering oneself for the other&#8217;s happiness, is wrong, as the person in my past relationship said it was. I wondered if it was not a manly way to be a &#8216;martyr&#8217;, which I deemed good until the repercuss]]></content:encoded>
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		<slash:comments>0</slash:comments>
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<!-- Excerpts generated using Auto Excerpt plugin, http://mr.hokya.com/auto-excerpt/ -->
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		<title>Lessons from a Mini Mart</title>
		<link>http://callcenterchamps.com/customer/lessons-from-a-mini-mart/</link>
		<comments>http://callcenterchamps.com/customer/lessons-from-a-mini-mart/#comments</comments>
		<pubDate>Tue, 20 Mar 2012 17:57:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer]]></category>

		<guid isPermaLink="false">http://callcenterchamps.com/?p=70</guid>
		<description><![CDATA[Hounded by financial hardships through the past year, temptation constantly pushing me to the brink of losing my grip on faith to give way to despair and wallow in self-pity, I walked to the local all-night grocery store last Labor Day, with some heaviness in my stride and a dark cloud that hid the sun [...]]]></description>
			<content:encoded><![CDATA[Hounded by financial hardships through the past year, temptation constantly pushing me to the brink of losing my grip on faith to give way to despair and wallow in self-pity, I walked to the local all-night grocery store last Labor Day, with some heaviness in my stride and a dark cloud that hid the sun in my heart.
I was two months delayed on my house rent, and thoughts of eviction hounded me. I was long overdue on]]></content:encoded>
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		<slash:comments>0</slash:comments>
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<!-- Excerpts generated using Auto Excerpt plugin, http://mr.hokya.com/auto-excerpt/ -->
	<item>
		<title>Wise Investments for Call Center Agents</title>
		<link>http://callcenterchamps.com/call-center-trends/wise-investments-for-call-center-agents/</link>
		<comments>http://callcenterchamps.com/call-center-trends/wise-investments-for-call-center-agents/#comments</comments>
		<pubDate>Fri, 09 Dec 2011 06:38:45 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call center trends]]></category>

		<guid isPermaLink="false">http://callcenterchamps.com/?p=65</guid>
		<description><![CDATA[The call center industry is a very demanding profession, one that carries more pressure than your typical day job. For one thing, the graveyard shift and shifting schedules mean call center representatives have irregular sleeping periods, which plays a critical role in mood and productivity. Secondly, unlike most jobs, working in a call center means [...]]]></description>
			<content:encoded><![CDATA[The call center industry is a very demanding profession, one that carries more pressure than your typical day job.
For one thing, the graveyard shift and shifting schedules mean call center representatives have irregular sleeping periods, which plays a critical role in mood and productivity. Secondly, unlike most jobs, working in a call center means interacting with callers during the whole shift. It&#8217;s not th]]></content:encoded>
			<wfw:commentRss>http://callcenterchamps.com/call-center-trends/wise-investments-for-call-center-agents/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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<!-- Excerpts generated using Auto Excerpt plugin, http://mr.hokya.com/auto-excerpt/ -->
	<item>
		<title>The Top Mistakes Agents Make</title>
		<link>http://callcenterchamps.com/customer/the-top-mistakes-agents-make/</link>
		<comments>http://callcenterchamps.com/customer/the-top-mistakes-agents-make/#comments</comments>
		<pubDate>Thu, 01 Dec 2011 02:38:17 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer]]></category>

		<guid isPermaLink="false">http://callcenterchamps.com/?p=61</guid>
		<description><![CDATA[The call center profession can be a very tedious job. While it provides an avenue for human interaction, compared to the soulless task of say, data encoding or number crunching, often it&#8217;s the social interaction itself that is the biggest source of stress for call center agents. After all, you can only listen to so [...]]]></description>
			<content:encoded><![CDATA[The call center profession can be a very tedious job.
While it provides an avenue for human interaction, compared to the soulless task of say, data encoding or number crunching, often it&#8217;s the social interaction itself that is the biggest source of stress for call center agents. After all, you can only listen to so many screams, insults, and Fidel Castro-style one hour monologues before you throw the headset ]]></content:encoded>
			<wfw:commentRss>http://callcenterchamps.com/customer/the-top-mistakes-agents-make/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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<!-- Excerpts generated using Auto Excerpt plugin, http://mr.hokya.com/auto-excerpt/ -->
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		<title>Managing a Customer’s Anger with Grace</title>
		<link>http://callcenterchamps.com/customer/managing-a-customer%e2%80%99s-anger-with-grace/</link>
		<comments>http://callcenterchamps.com/customer/managing-a-customer%e2%80%99s-anger-with-grace/#comments</comments>
		<pubDate>Tue, 08 Nov 2011 05:42:35 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer]]></category>

		<guid isPermaLink="false">http://callcenterchamps.com/?p=52</guid>
		<description><![CDATA[You had a blast during the weekend. You are now fully prepared to face another week, with the hope that customers will be nicer this time. Who wants to face a bunch of irate customers on a daily basis, anyway? Who wants to go home from work worrying if he has handled the calls well? [...]]]></description>
			<content:encoded><![CDATA[You had a blast during the weekend. You are now fully prepared to face another week, with the hope that customers will be nicer this time. Who wants to face a bunch of irate customers on a daily basis, anyway? Who wants to go home from work worrying if he has handled the calls well? Who doesn&#8217;t want some peace of mind at the end of the day? Who wants to stay in such a stressful work environment on a regular b]]></content:encoded>
			<wfw:commentRss>http://callcenterchamps.com/customer/managing-a-customer%e2%80%99s-anger-with-grace/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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<!-- Excerpts generated using Auto Excerpt plugin, http://mr.hokya.com/auto-excerpt/ -->
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		<title>A Critical Look at the Working Environment of Call Centers</title>
		<link>http://callcenterchamps.com/call-center-trends/a-critical-look-at-the-working-environment-of-call-centers/</link>
		<comments>http://callcenterchamps.com/call-center-trends/a-critical-look-at-the-working-environment-of-call-centers/#comments</comments>
		<pubDate>Fri, 04 Nov 2011 05:28:47 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call center trends]]></category>

		<guid isPermaLink="false">http://callcenterchamps.com/?p=48</guid>
		<description><![CDATA[Yes, every business these days needs to set up their respective call centers. After all, it is the contact center where customers can get in touch, should they have concerns about your goods or services. The customer care service normally has in-house agents that handle the call process. They are the ones who receive calls [...]]]></description>
			<content:encoded><![CDATA[Yes, every business these days needs to set up their respective call centers. After all, it is the contact center where customers can get in touch, should they have concerns about your goods or services. The customer care service normally has in-house agents that handle the call process. They are the ones who receive calls from people who have queries about a particular product. They are the people who unfortunatel]]></content:encoded>
			<wfw:commentRss>http://callcenterchamps.com/call-center-trends/a-critical-look-at-the-working-environment-of-call-centers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	
<!-- Excerpts generated using Auto Excerpt plugin, http://mr.hokya.com/auto-excerpt/ -->
	<item>
		<title>Be an Ace Agent</title>
		<link>http://callcenterchamps.com/the-agents/be-an-ace-agent/</link>
		<comments>http://callcenterchamps.com/the-agents/be-an-ace-agent/#comments</comments>
		<pubDate>Fri, 04 Nov 2011 01:38:45 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[The Agents]]></category>

		<guid isPermaLink="false">http://callcenterchamps.com/?p=43</guid>
		<description><![CDATA[You&#8217;ve had your share of difficult and irate callers. You do well in following the client process. You absorb and practice what your supervisor told you to do. You&#8217;ve raked in enough sales to reach the quota. You got your expected monthly salary. Now what? While some agents are satisfied with meeting expectations, others aspire [...]]]></description>
			<content:encoded><![CDATA[You&#8217;ve had your share of difficult and irate callers. You do well in following the client process. You absorb and practice what your supervisor told you to do. You&#8217;ve raked in enough sales to reach the quota. You got your expected monthly salary. Now what?
While some agents are satisfied with meeting expectations, others aspire to go beyond what is expected of them. It&#8217;s not just about overachievi]]></content:encoded>
			<wfw:commentRss>http://callcenterchamps.com/the-agents/be-an-ace-agent/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	
<!-- Excerpts generated using Auto Excerpt plugin, http://mr.hokya.com/auto-excerpt/ -->
	<item>
		<title>The Trend of Call Center Cloud Computing</title>
		<link>http://callcenterchamps.com/call-center-trends/the-trend-of-call-center-cloud-computing/</link>
		<comments>http://callcenterchamps.com/call-center-trends/the-trend-of-call-center-cloud-computing/#comments</comments>
		<pubDate>Sat, 13 Nov 2010 01:39:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Call center trends]]></category>

		<guid isPermaLink="false">http://callcenterchamps.com/?p=32</guid>
		<description><![CDATA[Cloud computing has become popular recently since it&#8217;s greatly beneficial for call center operators. In simpler terms, cloud computing is a technology that enables businesses to put all their applications in a single place and host everything through a server provider. Keeping your software, databases and technologies at a different server from the call center&#8217;s [...]]]></description>
			<content:encoded><![CDATA[Cloud computing has become popular recently since it&#8217;s greatly beneficial for call center operators.
In simpler terms, cloud computing is a technology that enables businesses to put all their applications in a single place and host everything through a server provider. Keeping your software, databases and technologies at a different server from the call center&#8217;s is greatly reduces operating costs. This ]]></content:encoded>
			<wfw:commentRss>http://callcenterchamps.com/call-center-trends/the-trend-of-call-center-cloud-computing/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	
<!-- Excerpts generated using Auto Excerpt plugin, http://mr.hokya.com/auto-excerpt/ -->
	<item>
		<title>A Must for the Call Center</title>
		<link>http://callcenterchamps.com/starting-tips/a-must-for-the-call-center/</link>
		<comments>http://callcenterchamps.com/starting-tips/a-must-for-the-call-center/#comments</comments>
		<pubDate>Tue, 26 Oct 2010 18:24:51 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Starting Tips]]></category>

		<guid isPermaLink="false">http://callcenterchamps.com/?p=29</guid>
		<description><![CDATA[The typical American household is the recipient of many telemarketing sales calls in a weekly period, many of which are just ignored and go unanswered. But have you ever considered what happens on the other side of the receiver? Most call center representatives are grouped together in large rooms with banks of telephones and desks. [...]]]></description>
			<content:encoded><![CDATA[The typical American household is the recipient of many telemarketing sales calls in a weekly period, many of which are just ignored and go unanswered. But have you ever considered what happens on the other side of the receiver?
Most call center representatives are grouped together in large rooms with banks of telephones and desks. The fortunate ones have separate cubicles that afford them some sort of privacy. Man]]></content:encoded>
			<wfw:commentRss>http://callcenterchamps.com/starting-tips/a-must-for-the-call-center/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	
<!-- Excerpts generated using Auto Excerpt plugin, http://mr.hokya.com/auto-excerpt/ -->
	<item>
		<title>Are Your Agents Depressed?</title>
		<link>http://callcenterchamps.com/the-floor/are-your-agents-depressed/</link>
		<comments>http://callcenterchamps.com/the-floor/are-your-agents-depressed/#comments</comments>
		<pubDate>Sat, 18 Sep 2010 06:29:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[The Floor]]></category>

		<guid isPermaLink="false">http://callcenterchamps.com/?p=5</guid>
		<description><![CDATA[Stress and pressure are standard parts of the typical call center environment, so it isn’t surprising to hear of anyone talking like they’ve got the world’s share of it on their shoulders. In fact, it has been theorized that most agents tend to develop friendships and social connections because of their shared view on the [...]]]></description>
			<content:encoded><![CDATA[Stress and pressure are standard parts of the typical call center environment, so it isn’t surprising to hear of anyone talking like they’ve got the world’s share of it on their shoulders. In fact, it has been theorized that most agents tend to develop friendships and social connections because of their shared view on the pressures of the workplace. The common topic allows for the formation of deeper social l]]></content:encoded>
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		<slash:comments>1</slash:comments>
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