Archive for 'The Agents'
Looking for the Love Hotline
Why is being good earning me punishment? All that had happened made me both cynical and confused when it comes to love. To be honest, I questioned if my definition of love, which is the mutual act of bettering oneself for the other’s happiness, is wrong, as the person in my past relationship said it [...]
Full StoryBe an Ace Agent
You’ve had your share of difficult and irate callers. You do well in following the client process. You absorb and practice what your supervisor told you to do. You’ve raked in enough sales to reach the quota. You got your expected monthly salary. Now what? While some agents are satisfied with meeting expectations, others aspire [...]
Full StoryWhat Makes a Successful Call Center Representative
Call center representatives greatly impact not only your company’s reputation, but also your business as a whole. They are the extension of your business. Their success is your success, thus it is important to hire the right call center agents to represent you. Some characteristics to look for in a great call center representative: 1. [...]
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